IPhone "Cannot Connect To App Store" Error - 13 Ways To Fix It

If you are receiving a "Cannot Connect to App Store" error, in most cases, the problem either lies with your internet connection, the Apple servers or your software

 

If you are receiving a "Cannot Connect to App Store" error, in most cases, the problem either lies with your internet connection, the Apple servers or your software version. 

Sometimes, the App Store servers may go down, in which case you won't be able to connect to the App Store. These are some of the error messages: "Cannot connect to the iTunes Store, "Cannot connect to the App Store, "An unknown error has occurred," and "We could not complete your request."

Ver también: How To Fix an iPhone that Won't Download Or Update Apps. 

Nota:

  • If you are not signed in successfully to your Apple account, your iPhone won't be able to download apps.

 

How to Fix an iPhone that won't connect to the App Store

Solution 1: Change your Internet Connection

Consider changing the way you connect to the Internet. If you connect to the Internet with Cellular service, switch to a WiFi connection. 

You should also ensure your iPhone is connected to an active WiFi or cellular data network.

  • If you use WiFi: go to Settings > WiFi and make sure it is turned on.
  •  Si usa datos móviles: vaya a Configuración > Datos móviles y asegúrese de que los datos móviles estén activados.

 

Solution 2: Ensure the Apple Servers are working

Puede visit the Apple system page to check if the App Store services are down within your country or region. The green circle indicates that the service is working, while the orange triangle box indicates that there are some issues with the servers.

Solution 3: Enable LTE (4G)

To connect and download apps from the App Store, you need a stable and fast Internet connection. Consider enabling LTE(4G) for a faster Internet connection using cellular data. Navigate to Settings, tap Cellular Data, and make sure it is on. On the same screen, tap Cellular Data Options > Voice & Data > select 4G.

 

Solution 4: Set Date & Time

Puede solucionar el problema cambiando la configuración de Fecha y hora. Esto es lo que deberías hacer:

  • Go to Settings, Tap General, and Tap on Date & Time
  • Ensure the date and time are correct.
  • Or, enable "Establecer automáticamente."

 

Solución 5: restablecer la configuración de red

One of the main reasons the iPhone won't connect to the App Store is a poor or unstable internet connection.

  • Si no aparece el pequeño letrero de WiFi en la barra de notificaciones, se ha perdido la conexión a Internet. ¿Quizás apagaste accidentalmente el WiFi? En caso afirmativo, encenderlo.
  • If not, go to your WiFi router. You need to check if the router has internet access. Usually, you can see that by just looking to see if there's a little light that's on. If it's not, you'll need to restart it. Just find its off button, click it, wait a few minutes and turn it back on. You'll need to wait for a while. If, by chance, you still don't have Internet, consider waiting a while or calling your network distributor to see what the problem is.

 

To reset network settings:

Navigate to Settings > General > Transfer or Reset iPhone > Reset > Tap Reset Network Settings. 

If you have issues with your WiFi network and the solutions we just mentioned didn't work, read the following article that offers additional workarounds: How To Fix an iPhone That Won't Connect To WiFi.

 

Solución 6: reinicia tu iPhone

Press and hold the sleep/wake button or the Volume Down + Power buttons, drag the slider to power off your phone and turn it back on.

Solution 7: Force quit the App Store App / Close And Reopen. 

A veces, las aplicaciones pueden comportarse de manera extraña y no funcionar correctamente. La tienda de aplicaciones no es una excepción. 

 

Solución 8: actualizar iOS

To update iOS, connect your iPhone to a power source and a WiFi network, and then navigate to Settings > General > Software Update and tap Download and Install.

Solution 9: Turn off VPNs or VPN Apps

If you are using VPNs or VPN Apps on your iPhone, try to turn it off for a while:

  • Vaya a Configuración> VPN
  • Desactivar VPN 
  • Try to reconnect to the App Store

If you have a third-party VPN app installed, consider disabling it. 

 

Solution 10: Sign out of Apple ID

Try to sign out of your Apple ID and sign in again. Make sure you are using the correct Apple ID. 

Antes de cerrar sesión en su ID de Apple:

  1. Recuerda tu contraseña.
  2. Guarde una copia de sus datos en su iPhone si es necesario.
  3. Sign Out, then Sign back in.

Navegar a

  • Ajustes
  • Toque su ID de Apple (Nombre) en la parte superior.
  • Desplácese hacia abajo hasta la parte inferior
  • Toca Cerrar sesión

 

Solución 11: Salga de la App Store

Signing out from the App Store and signing back in can solve the problem. Follow the steps below:

  • Navega a Configuración
  • Next, tap on your Apple ID - Name (Usually at the very top)

  • Toque Medios y compras
  • Toca Cerrar sesión
  • Regístrese de nuevo.

 

Solution 12: Force Reset

Have you tried the above solutions but your iPhone still Cannot Connect to App Store? Go for a force reset.

Fuerce el reinicio de un iPhone con Face ID.

  • Presione y suelte rápidamente el botón para subir el volumen, presione y suelte rápidamente el botón para bajar el volumen, luego presione y mantenga presionado el botón lateral. 
  • Cuando aparezca el logotipo de Apple, suelte el botón.

Forzar el reinicio del iPhone 8 o iPhone SE (2.ª generación y posteriores)

  • Presione y suelte rápidamente los botones para subir y bajar el volumen, luego presione y mantenga presionado el botón lateral. 
  • Cuando aparezca el logotipo de Apple, suelte el botón.

Forzar reinicio de iPhone 7

  • Mantenga presionados los botones para bajar el volumen + dormir/activar simultáneamente. 
  • Cuando aparezca el logotipo de Apple, suelte ambos botones.

Fuerce el reinicio del iPhone 6s o iPhone SE. 

  • Mantenga presionados los botones Sleep/Wake + Home simultáneamente. 
  • Cuando aparezca el logotipo de Apple, suelte ambos botones.

 

Solution 13: Erase All Content 

You can erase all content and settings on your iPhone. Ensure you have a reliable backup before proceeding. 

  • Navigate to Settings >> General >> Transfer or Reset iPhone >> Erase All Contents and Settings. 

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